Privacy Policy
Effective Date: October 2025
At WolvCapital, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Data
Information that identifies you as an individual:
- Identity Information: Full name, date of birth, nationality, and government-issued identification
- Contact Information: Email address, phone number, and residential address
- Verification Documents: Passport, driver's license, utility bills, or other KYC (Know Your Customer) documentation
- Photographic Data: Profile pictures or identity verification selfies
Financial Data
Information related to your financial activities on the platform:
- Deposit and withdrawal details, including payment methods and amounts
- Transaction history and investment portfolio data
- Cryptocurrency wallet addresses
- Virtual card usage and transaction records
- Banking information for fund transfers
Technical Data
Automatically collected information about your device and usage:
- IP address and geolocation data
- Device information (type, operating system, browser)
- Cookies and similar tracking technologies
- Login timestamps and session duration
- Platform interaction patterns and navigation history
2. How We Use Your Data
We process your personal data for the following purposes:
- Service Provision: To provide and improve our digital investment platform, process transactions, and maintain your account
- Compliance: To comply with legal and regulatory obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
- Security: To enhance platform security, prevent fraud, detect unauthorized activity, and protect against cyber threats
- Communication: To communicate with you about your account, transactions, service updates, and important notices
- Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance
- Analytics: To analyze platform usage, improve user experience, and develop new features
- Marketing: To send promotional materials and updates (with your consent, where required by law)
3. Data Sharing
We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:
Service Providers
We share data with third-party providers who assist with platform operations, including:
- Payment processors and financial institutions
- Identity verification and compliance partners
- Cloud hosting and data storage providers
- Customer support and communication tools
- Analytics and monitoring services
Legal and Regulatory Authorities
Data may be disclosed to regulators, law enforcement, or government agencies when:
- Required by applicable law, regulation, or legal process
- Necessary to comply with court orders or subpoenas
- Essential to investigate fraud, security breaches, or illegal activities
- Mandated by financial crime prevention obligations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the
acquiring entity, subject to the same privacy protections outlined in this policy.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: End-to-end encryption for data transmission and storage of sensitive information
- Secure Authentication: Multi-factor authentication (MFA) and secure password requirements
- Manual Review: Human oversight for all financial transactions to detect anomalies
- Access Controls: Strict role-based access to data, limiting employee exposure to personal information
- Regular Audits: Security assessments, vulnerability testing, and compliance reviews
- Incident Response: Established protocols for detecting and responding to data breaches
While we take extensive precautions, no system is completely secure. Users should also take
responsibility for protecting their credentials and reporting suspicious activity immediately.
5. Data Retention
We retain personal data only as long as necessary for legal, regulatory, and operational purposes:
- Active Accounts: Data is retained for the duration of your account relationship
- Closed Accounts: Personal and financial data retained for 7 years post-closure to comply with financial regulations
- Transaction Records: Maintained for 7 years from the transaction date
- Communications: Support interactions and correspondence retained for 3 years
- Marketing Data: Retained until you withdraw consent or request deletion
After retention periods expire, data is securely deleted or anonymized in accordance with data protection standards.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Objection: Object to certain types of data processing, such as marketing
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request limitation of how we process your data
- Withdraw Consent: Opt out of non-essential communications at any time
To exercise these rights, contact us at privacy@wolvcapital.com.
We will respond to requests within 30 days, subject to identity verification.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze platform performance:
- Essential Cookies: Required for platform functionality, login sessions, and security
- Analytics Cookies: Track usage patterns to improve services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver targeted promotional content (with consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may
limit platform functionality.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. When transferring
data internationally, we ensure adequate protections are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with third-party providers
- Compliance with data protection frameworks (e.g., GDPR, UK GDPR)
9. Children's Privacy
WolvCapital's services are not intended for individuals under 18 years of age. We do not knowingly
collect or process personal data from minors. If we become aware that a user is under 18, we will
terminate their account and delete their data promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updates will be posted on the platform with a revised effective date. Material changes will be communicated
via email or platform notification. Continued use of the platform after updates constitutes acceptance of
the revised policy.
11. Contact
For privacy-related inquiries, data access requests, or concerns, contact us at:
Your Privacy Matters
WolvCapital is committed to transparency and data protection. If you have any questions about
how we handle your personal information, please don't hesitate to reach out. We're here to help
ensure your data is secure and your privacy is respected.